Shipping and Return Policy

 

Shipping Policy

 

Our Handling time can be 1-3 days. We ship within 2-5 business days.

While we strive to protect your items to the best of our ability, sometimes the shipping service can damage or lose them. In the event of that happening, we do not file the insurance claims, please contact the shipping service to start  your claim.

We Ship using USPS and UPS

 

Return and Refund Policy

Returns- We are currently not taking return with the Covid-19 restrictions.

Exchanges- We do not take exchanges due to Covid-19.

Defective items- We have 3 options for this.

1. Send out a new item.             

2. Credit towards next order.                          

3. Refund your money

IF YOU HAVE ALREADY PRINTED ON CUP- NO REFUND OR EXCHANGES

(This is for Defective items not items damaged in shipping. Please refer to the shipping policies for damaged in shipping items)

You can always contact us for any return question at contact@tlcranchdesigns.com.

Defective issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defective items- We have 3 options for this.

1. Send out a new item.             

2. Credit towards next order.                          

3. Refund your money

IF YOU HAVE ALREADY PRINTED ON CUP- NO REFUND OR EXCHANGES

(This is for Defective items not items damaged in shipping. Please refer to the shipping policies for damaged in shipping items)

 Exceptions / non-returnable items

Custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.